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Terms & Conditions

Last Updated January 03,2018

 

This agreement sets out the terms and conditions applicable to customers of MYINFOLINE.IN Products. By ordering our Product you bind yourself to this agreement and certify that you do, in fact, agree to this agreement in full. A Software’s/Script license, issued to a designated user only by MYINFOLINE.IN, is required for each user of the Software’s/Script Product. If you do not agree to the terms of this EULA, then do not install or use the Software’s/Script Product or the Software’s/Script Product License. By explicitly accepting these terms, however, or by installing, copying, downloading, accessing, or otherwise using the Software’s/Script Product and/or Software’s/Script Product License, you are acknowledging and agreeing to be bound by the following terms:

Delivery Of Product:

We will Send the Download Link to you Within 24 hrs On Working Days(Monday- Friday), If its Weekend then the Software’s/Scripts will be delivered within 48 hours (Saturday -Sunday)

Maintenance:

We can evaluate the value of the maintenance according to the Software’s/Script industry this is the main thing. We are a 18 year old company we giving the assurance 1 year of technical support for our all buyers If you face any technical error from the current specification of the particular Software’s/Script or Software’s/Script you will get 6 months free update from the date of purchasing.

Installation Requirement:

It should be provided with cpanel, FTP & you need to purchase it from hosting companies like godaddy, hostgator, inmotionhosting which we usually refer.

Customization:

As a professional Software’s/Script development firm our team involving in research about the current trend on the particular domain and user expectation on the product. There after we approve the concept and do the product development so our almost satisfy the buyers needs. Even though in any case if you would like to customize you can contact Support team [email protected] they will get back you with the costing. Also you can customize yourself the source code is open source so you can customize the Software’s/Scripts by hiring any freelancer or developer.

Limited Warranty:

Due to open source you have right to customize the design and development as per you wish but once its customized with our source. If your developer customises and error occurs from your end, we will not provide any warranty or guarantee support not further applicable at free of cost. If needed you can hire our developers.

We do not store your credit card details
If you choose to pay for the Product using a Credit Card, your credit card details are not stored by us and cannot be used by our staff it completely handover to the Payment Gateways.

Refund Policy

Please take time and evaluate the Software’s/Script using our online demo. Before purchase, make sure that your server supports the Software’s/Script requirements. Refunds will not be given for reasons surrounding the user’s lack of knowledge of the Software’s/Script ’s functionality, limitations, or restrictions, as we provided every opportunity to evaluate the Software’s/Script prior to purchase. If you have a question, please ask our staff before making your purchase. Complete source code is Delivered with the Software’s/Script, therefore all sales are final .

License:

The Software’s/Script Product License, which is issued to a designated user, enables such designated user to install and use the Software’s/Script Product on a single website/domain.Until Unless get the confirmation from us then we grant you the non-exclusive, non-transferable right for you to use the Software’s/Script Product on a single website/domain.This single domain, Multiple  domain and Multiple Domain with resale rights license restriction NOT APPLICABLE for who did purchase Re-seller package.

Last Updated January 03,2018

 

Refund Policy - 30 Days Money Back Guarantee

30 Days Money Back Guarantee on purchase of Myinfoline Knowledge Base Software is backed by our money-back guarantee. If you are not satisfied with your purchase of our knowledge base software, we will gladly issue a full refund. We develop and sell knowledge base software that we use ourselves and have thousands of satisfied customers worldwide, and our technical support service is an example for others. That is why we can afford to offer our product with this special money back guarantee. To submit your refund request, simply contact us with your purchase details within 30 days of your purchase. Please include your order number and tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are processed within 10 days. Refunds are not being provided for services provided in full such as:

The following terms and conditions apply:

    A refund for a new software for our software and libraries must be requested within 30 days of   purchase date.
    The money back guarantee applies to software and libraries bought via Myinfoline company.
    You can submit a refund request by email at [email protected] or via email.


After the refund you must remove all copies of the software installed while using the product and remove all the licenses from the devices where you installed this software. After receiving the refund for your purchase, any further use of the software will be an infringement of copyrights as well as other intellectual property rights.

Important Note: Refund orders are processed at the sole discretion of our company. Myinfoline shall, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.

Before Requesting For Refund

If you're having any problems configuring or using our knowledge base software, please contact us and take advantage of our friendly, experienced technical support. Our support team will install the software for you on your server and help you with configuration. Our support team is always ready to answer any questions you may have about Myinfoline a/c base software.

Our Commitment

In common when our client is almost ready to request a refund, he contacts us for help. We perform installation, help him to learn and configure our software and he becomes one of our happiest clients! We are fully confident that you'll absolutely love our knowledge base software because 500+ clients are more than satisfied with our A/C management software and refund rate does not exceed even 0.5%.

Refund Policy

1. Time limit for refund requests and grounding reasons

If you have problems getting Myinfoline knowledge base software to work, we will be happy to provide a full refund within 30 days since the purchase. After 30 days, no refunds will be given.

Refund requests can be submitted through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you apply for a refund.

Please make sure your request does not contradict our Refund Policy.

2. Processing Refund requests

Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.

2.a. User’s responsibility

Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk.

Please give it 4-6 hours for our Support Team to get back to you on your support requests (read details of our support policy).

2.b. Illegitimate refund requests

Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

2.c. Incompatibility with third-party products or software

Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.

3. Payment of refunds

In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5 working days since your request has been approved. For hosted license, 30% will be deducted from the refund amount as setup charges.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]










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