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Terms & Conditions
Last Updated January 03,2018
This agreement sets
out the terms and conditions applicable to customers of MYINFOLINE.IN Products.
By ordering our Product you bind yourself to this agreement and certify that
you do, in fact, agree to this agreement in full. A Software’s/Script license,
issued to a designated user only by MYINFOLINE.IN, is required for each user of
the Software’s/Script Product. If you do not agree to the terms of this EULA,
then do not install or use the Software’s/Script Product or the Software’s/Script
Product License. By explicitly accepting these terms, however, or by
installing, copying, downloading, accessing, or otherwise using the Software’s/Script
Product and/or Software’s/Script Product License, you are acknowledging and
agreeing to be bound by the following terms:
Delivery Of Product:
We will Send the
Download Link to you Within 24 hrs On Working Days(Monday- Friday), If its
Weekend then the Software’s/Scripts will be delivered within 48 hours (Saturday
-Sunday)
Maintenance:
We can evaluate the
value of the maintenance according to the Software’s/Script industry this is
the main thing. We are a 18 year old company we giving the assurance 1 year of
technical support for our all buyers If you face any technical error from the
current specification of the particular Software’s/Script or Software’s/Script
you will get 6 months free update from the date of purchasing.
Installation
Requirement:
It should be provided
with cpanel, FTP & you need to purchase it from hosting companies like
godaddy, hostgator, inmotionhosting which we usually refer.
Customization:
As a professional Software’s/Script
development firm our team involving in research about the current trend on the
particular domain and user expectation on the product. There after we approve
the concept and do the product development so our almost satisfy the buyers
needs. Even though in any case if you would like to customize you can contact
Support team [email protected] they will get back you
with the costing. Also you can customize yourself the source code is open
source so you can customize the Software’s/Scripts by hiring any freelancer or
developer.
Limited Warranty:
Due to open source you
have right to customize the design and development as per you wish but once its
customized with our source. If your developer customises and error occurs from
your end, we will not provide any warranty or guarantee support not further
applicable at free of cost. If needed you can hire our developers.
We do not store your
credit card details
If you choose to pay for the Product using a Credit Card, your credit card
details are not stored by us and cannot be used by our staff it completely handover
to the Payment Gateways.
Refund Policy
Please take time and
evaluate the Software’s/Script using our online demo. Before purchase, make
sure that your server supports the Software’s/Script requirements. Refunds will
not be given for reasons surrounding the user’s lack of knowledge of the Software’s/Script
’s functionality, limitations, or restrictions, as we provided every
opportunity to evaluate the Software’s/Script prior to purchase. If you have a
question, please ask our staff before making your purchase. Complete source
code is Delivered with the Software’s/Script, therefore all sales are final .
License:
The Software’s/Script Product License, which is issued to a designated user, enables such designated user to install and use the Software’s/Script Product on a single website/domain.Until Unless get the confirmation from us then we grant you the non-exclusive, non-transferable right for you to use the Software’s/Script Product on a single website/domain.This single domain, Multiple domain and Multiple Domain with resale rights license restriction NOT APPLICABLE for who did purchase Re-seller package.
Last Updated January 03,2018
Refund Policy - 30 Days Money Back Guarantee
30 Days Money Back Guarantee on
purchase of Myinfoline Knowledge Base Software is backed by our
money-back guarantee. If you are not satisfied with your purchase of our
knowledge base software, we will gladly issue a full refund. We develop
and sell knowledge base software that we use ourselves and have
thousands of satisfied customers worldwide, and our technical support
service is an example for others. That is why we can afford to offer our
product with this special money back guarantee. To submit your refund
request, simply contact us with your purchase details within 30 days of
your purchase. Please include your order number and tell us why you are
requesting a refund. We take customer feedback very seriously and use it
to constantly improve our products and quality of service. Refund
requests are processed within 10 days. Refunds are not being provided
for services provided in full such as:
The following terms and conditions apply:
A refund for a new software for our software and libraries must be requested within 30 days of purchase date.
The money back guarantee applies to software and libraries bought via Myinfoline company.
You can submit a refund request by email at [email protected] or via email.
After
the refund you must remove all copies of the software installed while
using the product and remove all the licenses from the devices where you
installed this software. After receiving the refund for your purchase,
any further use of the software will be an infringement of copyrights as
well as other intellectual property rights.
Important Note:
Refund orders are processed at the sole discretion of our company.
Myinfoline shall, in its sole discretion, determine whether all
requirements for the refund request have been satisfied and may
terminate or modify the 30 days money back guarantee program on a
prospective basis at any time. The act of submitting a refund request
does not ensure that a refund will be issued.
Before Requesting For Refund
If
you're having any problems configuring or using our knowledge base
software, please contact us and take advantage of our friendly,
experienced technical support. Our support team will install the
software for you on your server and help you with configuration. Our
support team is always ready to answer any questions you may have about
Myinfoline a/c base software.
Our Commitment
In
common when our client is almost ready to request a refund, he contacts
us for help. We perform installation, help him to learn and configure
our software and he becomes one of our happiest clients! We are fully
confident that you'll absolutely love our knowledge base software
because 500+ clients are more than satisfied with our A/C management
software and refund rate does not exceed even 0.5%.
Refund Policy
1. Time limit for refund requests and grounding reasons
If
you have problems getting Myinfoline knowledge base software to work,
we will be happy to provide a full refund within 30 days since the
purchase. After 30 days, no refunds will be given.
Refund
requests can be submitted through the customer area as a support ticket.
You should accompany your request with detailed and grounded reasons
why you apply for a refund.
Please make sure your request does not contradict our Refund Policy.
2. Processing Refund requests
Once
we get your request, we will send you an email to notify you that we
have received it and we will also notify you of the approval or
rejection of your refund.
2.a. User’s responsibility
Before
a refund is granted, you must allow us to try and help solve any
problem you have by opening a ticket in our support desk.
Please give it 4-6 hours for our Support Team to get back to you on your support requests (read details of our support policy).
2.b. Illegitimate refund requests
Refunds
will not be granted if you simply decide not to use the purchased
software license. We stand behind our software products and will assist
you in solving any problem you have, but we also expect you to
adequately understand what you are purchasing and why.
2.c. Incompatibility with third-party products or software
Please
note that we do not bear any responsibility and therefore we do not
satisfy any refund requests based on incompatibility of our products
with some third-party software. We don’t guarantee that our products are
fully compatible with any third-party programs and we do not provide
support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
3. Payment of refunds
In
case your request is judged grounded, then your refund will be
processed, and a credit will automatically be applied to your credit
card or original method of payment, generally within 5 working days
since your request has been approved. For hosted license, 30% will be
deducted from the refund amount as setup charges.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]